This short term course is specially designed to help you start a rewarding career in BPO/Tele-calling industry. You will undergo ten main concepts essential in performing the Tele-caller and a Customer Support Executive job perfectly. After successfully completing the modules, you will be placed as an intern and function as a trainee Tele-calling/Customer Support Executive and gain confidence. SKILLsutra will guide you in searching for a suitable placement in the desired industry for a perfect and rewarding start to your Career. Call us to book an appointment with one of our Career Counselors NOW…
Main Job Tasks and Responsibilities (KRAs)
Responsible for handling Outbound / Inbound calls and provide sales related information to customers. Representing the company by making calls over phone, chat, sms and updating customer records. Handling queries and objections to initiate – engage and complete the buying process while maintaining excellent customer rapport.
Education and Experience
- Experience in Customer Service activities preferred (Need not worry, SKILLsutra will provide the desired experience).
- Basic Typing Skills.
- Good Interpersonal and communication skills
- Tele-calling protocols
- Customer Orientation
- Good sales and persuasion skills.
- Problem analysis and problem-solving
- Internet etiquette
- Industry Orientation
- Relevant software exposure
- Time Management
- Report Generation
Duration : 45 Days
Internship : 2 months internship offer after successfully completing the course